At the helm of this small but efficient HEALTH CARE organization called Reflextions, Reflexology Beauty is Ms Hajra Hoosen. After a successful career in retail, I felt the need to advance my career in a direction where I could add value to people’s lives and still be independent. It was during this time, when the shocking news of my husband’s sudden diagnoses of cancer of the larynx made me realize my calling. On the sad passing of my beloved husband I experienced deep depression. Determined to fulfil my calling to serve mankind, I then realized that I needed to arm myself with healing methods and successfully completed many courses from various institutions, ranging from reflexology, aromatherapy, hot stone therapy, Swedish body massage, lymph drainage, Indian head massage and a range of complementary beauty therapies. Earning top accolades in the industry, my services soon became a name brand. Absa Bank, Daily News, Highway Hospice, Tafta and Belair Old Age Home are among the many organizations who requested my services. As part of my social responsibility program to reinvest in mankind, I dedicated some essential health care services to the needy on a free of charge basis. Community voluntary house calls to the aged, frail ed and in firmed, in honour of my late husband, is becoming a regular preoccupation. I now wish to expand my program to the corporate world and the sports industry, in preparation of the 2010 World Cup. I has also been requested to serve the Tourist industry in South Africa.
BACKGROUND:
Armed with various health care qualifications, a few loyal patients, a professionally branded premises and humble beginnings from an entrepreneurial family whose roots are firmly embedded as born and bred pioneers of Durban, gives me the edge. I also created job opportunities for others through the various projects she managers. I feel strongly about job creation, up skilling and service delivery as the ingredients necessary for a strong South African economy. Serving man is something I feel extremely passionate about, and having served my industry for almost a decade, I intent on making a huge success of projects affecting the economy and well being of the previously marginalized communities. I see this as a once in a lifetime opportunity and is pledging a percentage of funding back into the specific cause of every project undertaken.
My expertise and understanding that the greatest asset of any company is its staff will make partnering with business houses and other important stake holders who believe in me, a resounding success in meeting noble corporate objectives.
Our vision is to be recognized as the preferred service provider to our patients, non-customers and competitors, through team work, excellent service, and high patients’ satisfaction, results driven and sustainable profitability.
MISSION:
Reflextions, Reflexology & Beauty will achieve this vision through well trained loyal and motivated staff committed to delivering service beyond the call of duty, team work and adhering to a philosophy of ‘patients first’.
OUR STRATEGIC OBJECTIVES:
- To treat needy patients with the desired positive energy required for healing.
- To build a sustainable business based on fair business principles.
- To build a positive relationship with all stakeholders.
- To implement processes to improve the efficiency and effectiveness of the company.
- To retain and appoint competent and motivated people.
- To transform and create the opportunity for affirmative action trained candidates.
- To be able to play a role in the renewal and establishment of the new generation workforce.
CRITICAL SUCCESS FACTORS:
~ Financial:
- To operate a sustainable business.
- To generate income to retain personnel.
~ Customer/Patient:
- To deliver the right treatment professionally and within budget.
- To create mutually beneficial relationships with all selected patients/customers and suppliers.
- To ensure and institute proper management processes.
- To institute proper supporting business processes.
- To attract and retain well qualified, motivated, and trained, capable people.
OUR PHILOSOPHY:
We live by the values of utmost care, honesty and integrity. All staff shall be motivated to be ambassadors of these living values, based on the Batho Pele Philosophy, unselfishly. We will encourage others to be open, honest and fair at all times when counselling and treating all patients.
We will strongly encourage building lasting relationships with staff and patients alike in a way that is empowering. We will lead by example through effective communication, in a cordial manner, encouraging team work and mutual respect for all stake holders.
OUR CORE VALUE STATEMENT:
Integrity - To constantly act in a way that promotes trust, dependability and a commitment to honesty at all times. We therefore adhere and strive to the highest standards of conduct, ethically and morally.
Patient Satisfaction - To provide service excellence that exceeds expectations. We believe the patient, as our client, is King and pays our salaries and therefore we always strive to exceed patient care expectations.
Excellence - To constantly strive to be the best, through delivering exceptional treatment that constantly exceeds expectations. We strive to lead by example as role models of excellence.
STAFF AND PARTNERS:
Our staff and associates are highly ethical and skilled individuals with vast collective knowledge and experience in the health care industry. Some of our associates are professors and doctors who are seasoned practitioners in their field.
OUR COMPETITIVE EDGE:
As trainers and consultants in a field of superior performance, we realize our biggest challenge is to survive through offering a superior quality of health care through exemplary leadership. We pride ourselves with a high success rate in providing our patients with;
SOUND EXPERTISE:
- We only offer assistance in our areas of expertise.
- Should a patient require specialized expertise, we will contract the skill to provide the professional touch in satisfying the patient with the end result.
PATIENT SOLUTIONS:
We understand that every patient requires unique attention. We customize our offerings to match patient’s needs. Our consultancy services are geared at the correct level of complexity.
PARTNERSHIP:
Our approach is one of thorough nurturing with a partnership approach and focus on delivery at all costs. This feeling of security is sustained from problem definition stage through to implementation and review to the patient’s entire satisfaction- or money back guarantee. We have a proud record of par excellent after care for all patients.
